COVID-19 Policy

UPDATED 13/01/2021. TEMPORARILY CLOSED!
Riverview is currently only accepting dogs that are classed as welfare cases under government, DEFRA and Pet Industry Federation guidelines during the 3rd national UK lockdown: matted coats that require shaving off, skin and health conditions that grooming would benefit or help ease where prolonged appointment waiting times could cause further stress, pain and discomfort. Please get in touch if you feel your dog falls into these categories.


On arrival at the salon you will be asked to sign a form stating the reason/s your dog is classed as a welfare case (excessive matting, skin conditions etc). This is for record keeping to show higher authorities that the business is adhering to guidelines and only taking on welfare grooms, not taking normal regular and routine grooming appointments. Photos will also be taken of matting, skin and health conditions as evidence. If you feel your dog has excessive matting, you will be asked to wait by the salon door while I check your dog over on the table to see what the matting situation is. Small amount of matting will quickly be cut away and you will be able to take your dog back home but if excessive matting is found a full groom appointment will be carried out as this would be classed as a welfare groom under guidelines of government, DEFRA and Pet Industry Federation. Alternatively photos of matting, skin and health conditions can be sent via imessage, email, WhatsApp or the business Facebook and Instagram pages messenger.
 

To be able to maintain cleaning standards the salon will be thoroughly deep cleaned and equipment sterilised and disinfected on the night before the first appointment is due the next day and inbetween appointments. This may cause prolonged waiting times in the diary. I may be able to pass on other groomer's details if they have spaces available if you’re unable to wait. I can add you to my cancellation list if necessary. 
 

​Clients will no longer be allowed to enter the salon unless needed for lifting large/ giant breeds into the bath or for dogs which require their owner's to be present throughout the groom (if this is the case please ensure you wear masks and gloves at all times, maintain 2 metres between us both and use hand sanitiser when necessary. Only one person from the household is allowed to enter the salon).
 

I will be wearing my own PPE which will include a face mask, disposable gloves and a waterproof apron. The gloves will be changed to clean pairs after each arrival and collection and the apron will be wiped down and disinfected after each use. Please make sure you wear a mask at all times for your own safety and, if necessary, gloves, and please make sure you keep at least 2 metres distance between myself and yourself.
 

Please make sure you are on time to your appointment as timings have been set to allow cleaning of the salon inbetween appointments. If you are 15+ minutes late to your appointment, I will be unable to carry out your appointment and you will be required to reschedule. Dogs from the same household can still be groomed together.
 

A cage will be placed inside the entrance of the salon to ensure we are able to carry out the 2 metre distance as well as keeping your pooch/es dry and warm and preventing the cage from rusting. Please close the wooden gate behind you on arrival to prevent your dog escaping back onto the road. Although your dog will be secure in the cage and will only be in there for a couple of minutes, this is for extra safety and precaution (all handles will be wiped down after each use). There will be hand sanitiser by the salon entrance if needed (the bottle will be wiped down with anti bacterial wipes after each use). The cage will be cleaned after each use and clean bedding will be changed in the cage. All collars and leads can stay on your dog as I will wipe them over with anti bacterial wipes and sprays.
 

​All grooming information will be discussed on arrival. Please refer to the Terms and Conditions page on Riverview Dog Grooming’s website regarding matted coat removal and health problems regarding your dog.
 

​Your dog will be bathed immediately on arrival to help reduce the risk of transmission of the virus from your dog's coat. All grooming procedures will be carried out as normal from then onwards. If your dog requires more than one grooming session then I shall wipe over their coats with a hypoallergenic wipe after the bathing appointment to prevent washing the natural oils from the coat but I will continue to wear gloves and a mask.
 

Please make sure all of your contact info is up to date. I will call or message you once your dog is ready for collection. Please be aware that your appointment may take longer than usual due to the extra cleaning involved.
 

​On collection your dog will be placed back in the cage once you have arrived (the wooden gate will still be closed so please call or message me to let me know you have arrived). Please wait until I call or message you that it is safe to enter and collect your dog.
 

To avoid unnecessary trips to the bank, I would prefer payments to be taken via BACS/ bank transfer (I will send you my account details on the day of the appointment) or contactless card payment and next appointments will be made over the phone (the card machine will be wiped over after each use).
 

Please limit to one person each appointment. If you or someone in your household are showing any symptoms of coronavirus, awaiting test results, have been tested positive with and/ or are still recovering from coronavirus, please cancel the appointment! We will make one at a later date when you and your household is fully recovered.
 

Due to costs of PPE and disinfectant and cleaning products, an additional £3 will be added to the cost of your normal grooming price to help cover these costs. This will be temporary until the pandemic is over and the cost will return to your normal grooming price. Normal terms and conditions still apply.
 

 Thank you for your patience and supporting my little business.